Frequently asked questions

Founded in 2007, We Love Pets is an award-winning and bfa accredited pet care franchise company. We proudly boast 170+ branches across the UK, each offering our high standard pet care services with a welfare-first approach.

We stand head & shoulders above the competition with our successful business model, unrivalled resources and access to industry professionals, as well as ongoing training & support.

We’re unique because we offer:

• An expert support team, including an in-house vet nurse and solicitor
• Innovative technology, such as our internal social platform, company wide intranet, and customer management applications

There’s an initial franchise fee of £12,995 +VAT, which includes:

• Exclusive territory & licence
• Full business set up
• Boarding licence fee for your first year
• Training in business management, systems operation, animal behaviour & handling, and pet first aid
• Printable and digital assets
• First year insurance – to cover you, the pets, and the public
• Your own optimised webpage with continuous maintenance
• Paid marketing & advertising resources
• First 3 months of your ongoing franchise fee

We work with a government backed lender, BizBritain, who offer a 5-year payment plan to take the stress out of the initial fee. This is a really popular option for many of our franchisees, and none have been turned down!

After the initial franchise fee, there is an ongoing 10% fee of your monthly turnover which will cover:

• National marketing & advertising
• Website maintenance & innovation
• Ongoing training & support
• Advice from our in-house vet nurse and solicitor
• & more

The sky is the limit! This really does depend on how far you would like to push your business.

On average, our branch turnover figures reach:

• £4,250 by month 12
• £6,000+ by month 24
• £7,000+ by month 36

However, we have some branches that have recorded:

• average £21,000+ a month
• £16,000+ by month 24
• £3,695+ by month 4

This goes to show with the support of the head office team, we can assist you to achieve fantastic results!

We know the key to a successful franchise lies in the training, so it’s a huge part of what we do.

Prior to your launch, we provide a week-long training program at Head Office to teach you how to run your business, covering areas such as:

• Recruitment & operations
• Marketing & social media management
• Business systems
• Finance & accountancy
• Customer conversion & sales

Our motto is, “the best business owners NEVER stop learning!” So you can continue your learning journey through our:

• Online training courses, developed by animal care professionals
• Regular training reviews
• Frequent refresher webinars and tutorials
• Business boost workshops
• Annual Conference events and breakout sessions

You’ll also receive ongoing training support from our team of experts when you need it.

One of the benefits of owning a franchise is belonging to a larger support network, who are there to help you grow and thrive.

We offer continuous support from Head Office for all franchisees through a designated support hub, intranet resources, Google Ads management, an internal social platform (with a digital support assistant!), frequent network webinars, and regular phone check-ups.

Our team of professionals specialise in:

• Operations & legal
• Animal care
• Marketing & advertising
• IT & tech support
• Content creation & social media

We’re always available to answer questions and guide you in the right direction! However, our support is two-fold, as our existing franchisees are also an excellent resource for mentorship and day-to-day tips.

You’ll be connected to the entire franchise network through our unique social platform – which is ideal for sharing thoughts & ideas, asking questions, posting industry updates, and generally staying informed.