Leaving your dog in someone else’s care can feel nerve-wracking – especially if it’s your first time using a home boarder. Asking the right questions before you book helps you find a professional who will keep your dog happy, healthy, and safe while you’re away. 

Here are five important things to ask a dog boarder before you book.

1. Is your dog boarder licensed and insured?

In the UK, anyone offering home boarding for dogs must hold a local authority licence. This confirms that their home meets welfare and safety standards, and that they’re regularly inspected. 

Ask to see their licence details and check that they have valid public liability and pet care insurance. It’s a simple but essential way to ensure your dog is staying with a professional. 

2. What does a typical day look like for the dogs in your care? 

Every dog has a different routine, so it’s important to understand what your dog’s day will involve. A good home boarder will explain their daily schedule – from walks and feeding times to play sessions and rest periods. 

Look for a setup that mirrors your dog’s normal habits as closely as possible. Consistency helps dogs settle faster and reduces stress while you’re away. 

3. How many dogs do you board at once? 

Ask how many dogs they care for at any given time, and whether they mix dogs from different households. Most licensed boarders limit the number of dogs they take to keep things calm and manageable. 

If your dog prefers quieter environments or doesn’t mix well with others, it’s perfectly fine to request that they’re boarded alone. A professional will always put your dog’s welfare first. 

4. What experience or training does the dog boarder have? 

Experience and training matter. A reliable dog boarder should have hands-on experience with dogs of all breeds and temperaments. Ideally, they’ll also be trained in canine first aid and understand basic behaviour and body language. 

Don’t be shy about asking for details – a confident, experienced boarder will be happy to explain their background and approach to care. 

5. How will you keep in touch while I’m away? 

Regular updates are a huge comfort for owners. Ask how often your boarder will send photos or messages, and through which channel (text, email, WhatsApp). Good communication isn’t just about reassurance – it also builds trust and shows the boarder takes their responsibility seriously.  

Final thoughts 

When it comes to choosing a home dog boarder, transparency is key. The right person will welcome your questions, happily share credentials, and make sure both you and your dog feel comfortable. Taking time to ask these five questions helps you find someone who will care for your dog with the same attention and affection you do – giving you complete peace of mind while you’re away.

Are you looking for a home boarder? Search for your local branch here.